We have three different kits to choose from, depending on what you’re after, and they’re available from just £35 plus £7 p&p. Asus RT-AX55 – Great overall option. If the app shows any blackspot areas, you can then order a Pod from the app. on 22-12-2022 13:12. Link the Stream box to your wifi network – Once it’s on, follow the onscreen instructions to pair the Stream box to your Virgin broadband wifi. By downloading our Connect app, you can monitor the activity of multiple WiFi Pods at the tip of your fingers. I need to get a booster but I cannot figure out how to - 5181384. Hi @Bexdcr17, Thank you for your post and welcome to our community forums. If you have the Virgin Media Connect app on your mobile phone and it detects black spots, you can use this to order WiFi boosters free of charge. When I finally managed to connect to my Virgin Media (hideous) router, it wove seamlessly into my Deco X20 home mesh system. Otiboat. Forum Team Options. . It will extend the reach of your home Wi-Fi and provide a stronger, more reliable connection for all your devices. Our Intelligent WiFi helps to make sure your gadgets connect to the best network. Virgin Media;. Reposition your router. on 03-02-2023 09:11. One of these improvements takes the. 4 Change WiFi ChannelsConnecting your V6 or TiVo box to your Virgin Media Hub is a piece of cake. Plug the adapter into a socket in the same room as the first powerline. However the device isn't connected automatically. VM Wifi is now “guaranteed” to 20 Mbps/room it’s now called…. SpeedIf everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. They are free on Volt, 1GB or Oomph bundles. You can't use the TP Link plugs with the VM pods. See the following page for details, including how to order online via My Virgin Media or through the Connect app. The pods can only be sent out one at a time too. . Virgin Media Connect app for the Hub 3 lets you scan your home for WiFi signals from each room. If you're looking to order a Wi-Fi Pod then you can do this via our Connect App, and I can see that @newapollo has offered some advice with a link too. These devices have their own signals and can mess with your WiFi. 4ghz i get 120-160mbs The best money i ever spent as i have 22 Wi-Fi connected devices in the house Most use the 2. The accompanying instructions are helpful. Set up a guest network. Mrsgillam1. Broadband Deals Broadband Deals. Enter the Settings Password which is printed on the back of the Booster (not your WiFi password). When connected to router via 2. Hi @Athanfel thanks for your post although I'm sorry to hear of your concerns raised. Connecting took a while, for some reason. . These steps will help you do that:In your Stream kit you’ll find everything you need to get the Stream box up and running. Locate the IP Address of your WiFi router, usually found on the Hub sticker. Scroll to the Network section. Hey aesop0, Welcome to the community and thanks for taking the time to post here on the forums. Tap Optimise WiFi now if an option. You call 0800 064 3850 to order the first one (after scanning for blackspots using the connect App if its working) . Sometimes your router needs a reboot. Networking and WiFi. However when I plug in the cable to it the lights flash for a second or two different colours then go out. Our old WiFi Boosters can help you tackle WiFi coverage problems. Virgin app was useless it showed good connections everywhere, so they wouldn't give me booster. I have a WiFi booster and it appears to be working correctly, however I have a ring doorbell and when connected to the booster works fine, when I check the virgin connect app most days it shows the ring doorbell connected to the hub, this obviously cause problems as the signal is weak, that’s the re. 4 and 5 GHz WiFi bands which some people have found, to be necessary to get some devices to connect, you need to leave the ‘Intelligent WiFi provision’ enabled, which some people have found plays havoc with their own equipment. Manage devices and check your WiFi speeds with our Connect app. Tried switching firewalls off on both PC and laptop - no change. Wait for the booster to connect and configure itself. Browse Virgin Media Virgin Media Community. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Wait 2 mintues for Scan. I was advised on here last week to invest in a mesh system and put my Hub 5 in Modem mode. Just joined. I’ve been unable to connect this Wi-Fi booster - the WPS button doesn’t pick up our virgin media broadband and the 192. *. TP-Link AX5400 Dual-Band Gigabit Wi-Fi 6 Router, WiFi Speed up to 5400 Mbps, 4×Gbps LAN Ports, Connect 200+ Devices, Ideal for Gaming Xbox/PS4/Steam&4K/8K, with OneMesh™and HomeShield (Archer AX73) No Results. But, when I tried to scan the booster sticker as per instructions it wouldn’t scan barcode. 4 minutes ago. My son has poor wifi in his bedroom and is unable to connect to our wifi network with his PS5, mobile phone and laptop. Virgin Super Hub 3. Just hook up an adaptor to your Virgin Media Hub to help you get a better WiFi signal in any room with a working socket. This pod plugs into a power socket and listens for WiFi signals from the hub. Recycle or return your kit. The closer you are, the better the signal. Best JeffIf you’re having problems with our broadband connection, visit our improve WiFi connection page. See this _____ To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). Previous Wi-Fi boosters from Virgin were the older style powerline ones that used the house's Ethernet connection, but these ones seem more like the home mesh systems that are being sold, and since it is still connected to the Superhub 3. Won't work. 5. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. Step 2) Select “Wireless Network Settings” in your router after logging in. . Ahhh. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Gaming Support. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Most Virgin broadband packages come with either the Hub 3 or the Hub 4, and which a customer gets will likely come down to availability of devices at the time. 3 pods and the connect app would not connect to the hub after several calls to various departments Martin N from the forums team who helped with my original fault came back to me and said a fun pin reset on the. To do this unplug your modem; leave it for 30 seconds and plug it back in. They’ll team up with the Virgin Media WiFi. Scan complete, Tap continue. Virgin media pod is an intelligent #wifi extender. Browse Virgin Media Virgin Media Community. The key to Virgin Media’s “Intelligent WiFi” is the new Connect app. The best Wi-Fi boosters and extenders for 2023 are: Best overall – Google Nest wifi: from £149, Google. Channel Optimisation must be left on. The app scan should be something along the below lines; • Tap Start the scan. . The may be LEDs to show if the two are still paired. I recently got one of the wifi pods from virgin and I have taken the booster that plugs in beside my hub4 and the. 4GHz Wi-Fi signal to the 2. As a Volt customer the wifi pod (s) should be free. Virgin Phone Switchover. This promotion means you won’t pay the usual setup fee of £35. Start the Scan (do this in every room) Scan complete. Optimisation complete, Tap Rescan room, Tap Start Scan. Looking at the amount you are paying it's possible that you are on the now obsolete Ultimate Oomph package so the new pods would be free. Tap Add a room, Tap the room you're in. These simple tips will allow your hub to operate to its full potential and transmit the best WiFi signal. SpeedThanks newapollo. 2 Connect the Booster to your Hub using the Ethernet cable provided. A video I watched on YouTube had the Hub 5 linked to the first Deco which was then connected to the switch with the other 2 Deco units. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home. Using the Virgin Media Connect app. As mentioned by @Tudor it's probably best to factory reset it and try the setup again as it may still be locked to your old BT network. Networking and WiFi. Uncheck the box next to 5 GHz. Scan complete, Tap continue. The connection lights will appear orange on both devices, before eventually flashing green. If so, Tap Optimise. - or just wait here for a VM person to respond in a day or two and they will sort the first one for you. Sign in . 4 & 5 GHz network ssid's. If so, Tap Optimise. Options on 16-11-2021 09:17 Use the VM connect app to identify black spots and order the new WiFi Pods. Move your router to a central spot. Wait 2 mintues for Scan. Plume supports Ethernet backhaul. After trying a bunch of different wireless cards, BT Whole Home saved the day. While connect to WiFi, Tap I’m ready. Those who take Virgin's fastest Gig1 package should be sent the provider's. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. Download the free Connect app for iOS devices. How do i go about getting hold of Wifi boosters, the engineer didn't leave any info ThanksAX5400. To connect a device to your phone’s WiFi hotspot, the process is the same as connecting to any other Wi-Fi network. WiFi Booster Virgin. Press the button on the booster and the hub. Connecting a Wi-Fi Extender QLOCOM. 1. I’ve recently put an extension on back of house and noticed wifi not as good as elsewhere in the house. If so, Tap Optimise. WiFi boosters are the most popular solution in areas where internet is not reliable within the home. However they can be chargeable depending what package you on. Don’t keep your router in a cabinet, keep it out in the open so the signal is free to roam. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. If that doesn’t do the job, we’ll send you up to a total of 3. 4ghz and 5ghz. . Forum; Apps. Think of the Hub as a radio and Wi-Fi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices, etc. Thanks. Security matters. If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. The white power light will come on and the arrows will be flashing amber or red. Here are 10 very quick and simple ways to boost WiFi signal and improve the reliability of the connection between router and device. I am looking for a WiFi booster but have no idea how to get 1 having scrolled around the website for hours. • Then Start the scan again. Simply connect your devices to the Hub and the Wi-Fi extender will handle the rest. Thanks in advance. Hide Filter. Hi John, really at my whist end and very annoyed trying to fix my wireless issues with no support from Virginmedia, my Virgin connect app will not connect now. co. Underneath you’ll see the password, this is what you need to join. asmashakeel. . I have a double story house and it is quite a long but narrow house. Wi-Fi boosters. SpeedHey PatchLatics, thanks for all the posts and replies on our help forums and this thread. Tap Add a room, Tap the room you're in. Removing a wifi booster from the connect app. Zyxel 1800Mbps Pass-Thru Powerline Adapter 2-port Gigabit Ethernet 2-Pack. Put the VM Hub into modem mode (see VM website for “how to” details) and wait for the base light to turn magenta/purple (on a Hub3 - but not on a Hub4!). The best way to see if your booster is working, is to connect via an ethernet cable to the booster itself, if working, you'll see. D01 C9W8 Testing out the Virgin Media Gig1 fibre broadband package. Click on the Wireless Network Settings option. The Virgin Media Connect app is the control unit for your WiFi. Keep your router upright, with the front lights facing into the room. The new wifi pods are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8 a month. • While connect to WiFi, Tap I’m ready. 10. Wireless repeaters . 1. Each box will also need to be connected to your VM Hub modem via Ethernet or Wi. Any deviation will cause problems. 8. on 21-10-2022 20:42. Tap Order a WiFi Booster if an option. Do: use the Connect app to run a super-intelligent WiFi home scan. . Hold that button down: Once you’ve located the reset button, hold it down for 10 seconds. However they can be chargeable depending what package you on. 0 Kudos. If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point or (4), A combination of. I recently signed up to the Big Volt bundle and as I understand it I have the availability of 3 free wifi boosters should I need them. Switch your router on now and make sure it’s fully initialised (leave 5-10 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). 1 ACCEPTED SOLUTION. I struggled for two days and communication with VM team didn't take me far. The Passphrases of the SSIDs must match. Browse. Hi, just set up my hub4 , all working nicely. Press and hold the WPS/Virgin Media button on the hub for 12 seconds, then release the button after the lights start blinking. Wait 2 mintues for Scan. The Connect app lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up your connection all around the house, and pause WiFi to any device when you need to – perfect for when it’s the kids’ bedtime. However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages If so they are worth trying - they should work for you. Grab our free Virgin Media Connect app for your compatible mobile or tablet. Typically these can go down if the the two units become unpaired, or if the Wi-Fi booster fails. 4. Tap Add a room, Tap the room you're in. Stream from Virgin Media. The home scan feature will guide you from room. Wi-Fi Extender 300 user guide. Make sure the Hub is set to factory settings as the Pods are designed to work this way. Tap Optimise WiFi now if an option. There are two Boosters in your pack. Sorry to hear of this advice on your previous call, we'd like to re-confirm if you're on our 1Gig fibre the WiFi Max service can be added to your package free of charge, exactly as carl_pearce advised above. Simply, select the name of your phone's network, enter the password, and connect. do i have to attempt to get through v. I have lodged a complaint on the website who have replied and asked me for 28 days to sort out my problems, if not fixed will terminate my contract. Browse Virgin Media Virgin Media Community. Powerline kits use your home's electrical wiring to connect devices. This may be because the booster has successfully mirrored your existing WiFi name so it won't display as a separate network. 4GHz Wi-Fi network. Download the free Connect app for Android devices. I don't work for Virgin Media. • Within virgin media wifi booster This WiFi range extender could boost your existing Wi-Fi to hard-to-reach areas, covers up to 6000 sq. Keep your router upright, with the front lights facing into the room. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. If that doesn't help, you can download our Connect App which will allow you to scan areas of your home and will offer help. Connect the Hub’s power cable with the blue tab. I ordered by my expenses wi-fi extender tp-link brand device cheap ~20£. 0 KudosHopefully I’m on the right forum now. How to Set Up Virgin WiFi Booster? Plug a Smaller WiFi Booster. Is there a setting on my router that needs to be altered to get. Here you’ll find all the help you need for Virgin Media related problems and issues. We’re so confident in this technology that we’ve launched. Manage Your Account. Take the smaller one first-time and plug it into one mains socket, next to the Wheel. Click this option and select your Wi-Fi network from the list of available networks that appears onscreen. Video guide prepared by Luqman Khanis with how to self install virgin media pod. Virgin Media Help - Get help, tips and. Options. . on 07-04-2023 13:25. Hello, I recently upgraded to gigabit fibre with a Hub5 modem, and was told that if there are any areas of my house that have under 30mbps connection then I'm eligible for a free WiFi booster pod. 4ghz band but my phone tablet and pc use the 5ghz. Our Range Extenders and Powerline products, will make it easy to extend your network coverage and accessibility. Move the booster to the desired location once the setup is complete. Simply connect your devices to the Hub and the Wi-Fi extender will handle the rest. Just simply want to get a free wifi pod but cannot find how!! Help site says run the home test using the app - done that but it says the service is great!! All rather time consuming and annoying for a new c. Best overall: TP-Link RE700X – check price. Dual-band operates over both 2. My WiFi doesn’t reach all rooms of my flat and I want a booster. You need to use the Connect app to perform the Home Scan in the area where the signal is low (est) . Do: use the Connect app to run a super-intelligent WiFi home scan. Account - Mobile. The way it works is simple - the VM supplied SuperHub broadcasts 5GHz and 2. TP link unmanaged 5 port switch. Just hook up an adapter to your Virgin Media Hub to help you get a better WiFi signal in any room with a working socket. They use your home’s electrical wiring to boost the WiFi signal in the room. Account - Cable. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. The pods are only free for volt customers and 1gig service. • View, manage and even order WiFi Pods*. Here you’ll find all the help you need for Virgin Media related problems and issues. Options. Elevate your router so the signal can spread more easily throughout your home. If your connection isn’t working, try resetting your router by turning it off and on again. The videos will walk you through the process for setting up a TP-Link Range Extender. Once you log in, make sure your WiFi is on and the app will automatically connect to. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. After an lights have flashed on, connect the Booster to. To run the scan, simply connect to your. Hi @Cabo55 . My Virgin Media App. The reality with most technology related hardware is that you get what you pay for, but that doesn’t mean that you have to overspend. Your account. My parents have just changed from BT broadband to Virgin Media. 0 Kudos Reply. For iOS: Go to Settings > Cellular > Personal Hotspot. It lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Wi-Fi extenders capture and rebroadcast your Hub 5’s Wi-Fi signal to increase range. Wi-Fi boosters can help with those wireless signal dead zones around your home. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. Like extenders, repeaters connect to your home Wi-Fi. The second stage of Virgin Media's plan to improve your home internet is a WiFi booster. Think of the Hub as a radio, and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices etc. 5. I have installed a ring doorbell system but the WiFi signal is very poor so I was wondering can I order a WiFi booster to boost the signal as everything is connected to the same mains supply. Open the Virgin Media Connect app and follow the on-screen instructions. Hi @Ashleigh_C would it be possible to help me also. Simply, select the name of your phone's network, enter the password, and connect. I believe I have the correct package to get it for free - gig1 volt package. Here are 10 very quick and simple ways to boost WiFi signal and improve the reliability of the connection between router and. Can someone look into this please. Add the details to your laptop’s WiFi settings, and you’re good to go. 1 Plug the smaller Booster into a mains socket close to your Hub. You can also call 150 from a VM landline or mobile, or 0345 454 1111 from any other phone to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will. You can find the details on the underside of your Virgin Superhub. How to improve WiFi signal. 3) Fully initialise your own router or mesh master unit and make sure the WAN port is set to DHCP. This is a free download that users can install on their mobile devices, and allows them to test the strength of their Wi. Then Start the scan again. Can someone look into this please. If so, Tap Optimise. If you really want to guarantee good wifi signal in the garage to connect to the heating - the best way to do this is to run a Cat6a ethernet cable from one of the Hub ports and run the cable into the garage and plug in a wireless access point. Enter the IP address into a web browser an log into your Virgin Media router. Networking and WiFi. 1 - then navigate to the following settings so you can differentiate between the signals. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. Plug a Larger WiFi. It makes WiFi-ing much simpler and puts you in control. You need to use the Connect app to perform the Home Scan in the area where the signal is low (est) . However the app doesn't suggest a booster and I can't find a way to order one. You can only order one at a time if they are needed and can have a maximum of three. QuickStart, set up and connections. You need to use the VM Connect app to identify the need for Pods. New to virgin and got volt gig 1 but only 14!mbps download and 2 mbps upload in main bedroom. To connect a device to your phone’s WiFi hotspot, the process is the same as connecting to any other Wi-Fi network. ), the quieter the radio and, in turn, the poorer the Wi-Fi connection. Push. Easy to set up. See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. Shop Broadband, TV and Landline Offers Broadband Deals It can take up to 14 days for Volt benefits/speed boosts to kick in. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. They are free if you are on the Gig1. Grab our free Virgin Media Connect app for your compatible mobile or tablet. For further assistance with your Virgin Media Hub 5, you can contact Virgin Media customer support through the following channels:Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. 0. Stay safe online. 4GHz and 5GHz. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. So second hand ones don’t work I’m afraid. Broadband wifi boosters. Hi The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. However it won't connect to the vigin media WiFi booster that I used with my hub 3. Think of the Hub as a radio and Wi-Fi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices, etc. The TiVo box and router are downstairs right at the front of the house. Hi @FionaH300 . Start the Scan (do this in every room) Scan complete. of the WiFi network name (ssid) and WiFi password on the back of the adapter, you will need this later. 168. I am looking for a WiFi booster but have no idea how to get 1 having scrolled around the website for hours. A power adaptor to plug into the Stream box and a power socket at the wall. Open a browser and l og into your hub 192. As a Volt customer the wifi pod (s) should be free. Find the Security Settings option, and location the Channel drop down menu. Virgin Media claims that the majority of broadband customers with a Super Hub 3 will be able to get not only faster wireless speeds (up to three times faster), but will also benefit from wider. Behold the power of Powerline. I cannot install my home phone as I have a Female RJ11 to Male BT Telephone Extension Cable and need an adaptor to connect the phone. If you’ve done it right, you’ll see the lights on the device starts flashing. Follow the simple steps below for the WiFi Boosters' manual pairing process. Simply connect your devices to the Hub and the Wi-Fi extender will handle the rest. Speed. Tap the slider to allow devices to join the network. This wi-fi booster is excellent. It's 0800 953 9500 and you will need the Hub/Pod serial number/MAC address from the barcode sticker, and your account number. Home Phone. Tap Start the scan. 4GHz WiFi. Hi, I’ve been trying to order a Virgin Media wifi booster on the Virgin Connect app and within my account, but just keep being sent round in circles. How to improve WiFi signal. . Here I do a step by step guide on how to set up powerline adapters to help. The app now asks you to enter the password for your router’s 2. Pod not connecting. Virgin Media; My Virgin Media; Shop; Help;. Virgin Media WiFi is our inclusive new on-the-go WiFi service – connecting our customers to smooth, speedy Virgin Media WiFi hotspots when they’re out and about. Scan complete, Tap continue. Press the button on the booster and the hub. Download and open the Virgin Telco app. See this _____ To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). . Virgin media pod is an intelligent #wifi extender. Networking and WiFi. Dear Virgin Media Community, I just wanted to ask if anybody knows how I can add a Wifi-Booster to my current Virgin Media package? In my Virgin Media account, I was initially able to add the Wifi-booster option to my current package as part of an upgrade, however, I am unable to find this option r. While connect to WiFi, Tap I’m ready. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. 4GHz network typically has the longest range. You can improve the quality of your wireless connection by boosting its strength with a virgin Wi-Fi booster. Virgin Media’s WiFi network is password protected, meaning there are two layers of protection for their. We have 3 suggestions below for standard sized homes with about 10 to 15 devices on the Virgin Media wireless network. Today I saw the following response from a VM Team member on this VM Pod / new Hub re-pair topic. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. I am trying to find the option to order a booster or extra hub for free but I cant not find it. Broadband, TV and Landline offers.